The Mental Health Foundation tells us that around one in ten of us growing up in the UK are affected by mental health problems of some kind. This is something that needs to change.

For every 10 Moodbeam One wearables purchased through the website we will set one aside for someone who needs one but doesn’t have access to one...

Keeping safe during the Coronavirus pandemic - Read more

DELIVERY & RETURNS POLICY

Delivery Info:

Currently, we only deliver to the United Kingdom. However, we hope to expand our delivery network by the end of 2019. If you would like to be kept up-to-date with this, please get in contact with the team at hello@moodbeam.co.uk

Purchases made via the website will be shipped by Royal Mail. 

Standard delivery to the United Kingdom is free. 

All orders received Monday to Friday before 2pm will be processed and despatched by the end of the following day. Orders which are received after 2pm will be processed and despatched within 2 working days. Any orders that are received on Saturday, Sunday or Bank holidays, will be processed and despatched the next working day.

Please be aware that due to the current circumstances surrounding Covid-19, delivery times may be affected. We are experiencing delays with Royal Mail. Thank you for your understanding.

Return Information:

We do hope that you will like your Moodbeam One, but if you are unhappy with your purchase, you can return it to us within 28 days of delivery. To be eligible to return your product, it must be returned in its original packaging, undamaged and with proof of purchase.

All components must be included when the product is returned, including both wristbands, USB module, quick start guide and all the packaging. 

Please return the product to: 

Moodbeam Ltd, C4DI, 31-38 Queen Street, Hull, HU1 1UU

A full refund (excluding original shipping cost) will be issued for returns which meet the required criteria. The return shipping cost is the consumers responsibility. We do recommend using a tracked service which insures the value of the goods up to its full value, and ensure you have proof of postage. Without proof of postage, we cannot guarantee a refund will be issued if the returned product does not reach us. 

If you believe the product to be faulty, please contact us at support@moodbeam.co.uk who will advise you what to do next. If you have any questions regarding Moodbeam’s returns policy, please get in touch with us directly at hello@moodbeam.co.uk



Keeping safe during the Covid-19 (Coronavirus) pandemic

25th March 2020

2020 has already proven to be a year of extremes, and no more so than now as we face the challenges and changes being made in our personal and daily lives because of the Covid-19 Coronavirus.

We encourage you to follow current Central Government and Public Health England guidelines at all times. For the moment that means ‘Stay Home, Save Lives’, but we know that many of you will be worried about your own situation, or that of loved ones, and this is where we can help.

Moodbeam One is a simple to use wearable device designed to allow individuals of all ages to not only make sense of how they're feeling but also has the unique feature of being able to share how they are feeling with someone else.

Being able to look at and talk about the highs and lows with someone from afar is everything right now, so we’d encourage you to make Moodbeam a part of your daily lives so that you can equip you and your loved ones with the gift of care, connection and conversation.

Take care,
from everyone at Moodbeam.

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