The Mental Health Foundation tells us that around one in ten of us growing up in the UK are affected by mental health problems of some kind. This is something that needs to change.

For every 10 Moodbeam One wearables purchased through the website we will set one aside for someone who needs one but doesn’t have access to one...

DELIVERY & RETURNS POLICY

Delivery Info:

Currently, we only deliver to the United Kingdom. However, we hope to expand our delivery network by the end of 2019. If you would like to be kept up-to-date with this, please get in contact with the team at hello@moodbeam.co.uk

Purchases made via the website will be shipped by 1st Class Royal Mail. 

Standard delivery to the United Kingdom is £3.95. 

All orders received Monday to Friday before 2pm will be processed and despatched by the end of the following day. Orders which are received after 2pm will be processed and despatched within 2 working days. Any orders that are received on Saturday, Sunday or Bank holidays, will be processed and despatched the next working day.

Return Information:

We do hope that you will like your Moodbeam One, but if you are unhappy with your purchase, you can return it to us within 28 days of delivery. To be eligible to return your product, it must be returned in its original packaging, undamaged and with proof of purchase.

All components must be included when the product is returned, including both wristbands, USB module, quick start guide and all the packaging. 

Please return the product to: 

Moodbeam Ltd, C4DI, 31-38 Queen Street, Hull, HU1 1UU

A full refund (excluding original shipping cost) will be issued for returns which meet the required criteria. The return shipping cost is the consumers responsibility. We do recommend using a tracked service which insures the value of the goods up to its full value, and ensure you have proof of postage. Without proof of postage, we cannot guarantee a refund will be issued if the returned product does not reach us. 

If you believe the product to be faulty, please contact us at support@moodbeam.co.uk who will advise you what to do next. If you have any questions regarding Moodbeam’s returns policy, please get in touch with us directly at hello@moodbeam.co.uk



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