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Using your Moodbeam One

Using this guide

This guide has been created to support your use of Moodbeam One and the Moodbeam App. Within it you will find a guide to help make sense of the features of the App, instructions covering how the App works and how you can make the most of using your Moodbeam One. Also included are common questions from users and the answers to these questions.

Guide index

Getting started
Getting started FAQ
Moodbeam One and App feature FAQ
Common questions
Top tips
User guide
Getting in touch

Un-boxing your Moodbeam One

Understand what's in your Moodbeam One box and take your first steps to getting setup.

Pairing your Moodbeam One

Once you have setup the Moodbeam App and your Moodbeam One is fully charged, it's time to pair everything up together before you can start using your device. Watch our video talking you through the pairing process.

Understanding the basic features

With your Moodbeam One and Moodbeam App you can not only track how you're feeling, but you can also write notes, track sleep and activity, and even share how you're feeling with someone else. Our handy video gives you a guide to some of the main features of the wearable and App.

Where can I get the app?

If you are using an IOS device such as an Iphone, then please go to the App Store to download Moodbeam onto your mobile. If you are using an Android device, please visit the Google Play Store to download the Moodbeam App.

Where do I ﬁnd the serial number?

Every Moodbeam One has a unique 16 digit serial number. This can be found on the bottom of the box, inside the ‘Quick Start Guide’ or on the USB part of your Moodbeam One module.

I cannot get my Moodbeam One to pair with my mobile device. What do I need to do?

If you are experiencing a problem pairing your Moodbeam One with your mobile device, please follow the steps below for your specific mobile device ensure that you have fully charged the module. You will know the module is fully charged as a flashing green light will turn to a solid green light.

For iOS devices

1. Ensure that your Moodbeam One is charged. You will know the module is fully charged as a flashing green light will turn to a solid green light.
2. Close your Moodbeam App completely, not just swipe out of the App.
3. Open your mobile device settings, and navigate to the Bluetooth settings. If the device 'Easy' is showing, please make sure that your mobile device is not already connected. If it is please choose the option to 'forget' this device.
4. Turn Bluetooth off. After a few seconds, turn Bluetooth back on, making sure that 'Easy' appears in the list of available devices.
5. Navigate back to the Moodbeam App.
6. On your Moodbeam App home screen select the three grey dots found at the top right of the white panel, this will open the pairing screen.
7. Either scan the QR code found on your Moodbeam packaging or enter the serial number manually.
8. You Moodbeam One should now pair with your Moodbeam App.

If you have followed the steps above, but are still experiencing some problems, please turn your mobile device off completely and repeat the steps from the beginning. If you are still experiencing a problem, please get in touch with us at hello@moodbeam.co.uk or via the live chat on the website.

For Android devices

1. Ensure that your Moodbeam One is charged. You will know the module is fully charged as a flashing green light will turn to a solid green light.
2. Log out and close the App completely, ensuring the App is not running in the background.
3. Go to your phone settings and check the location services are switched on. Please also go to the phone settings for the Moodbeam App itself and ensure that the Moodbeam App has locational service permissions set to active.
4. Go to your Bluetooth settings, turn off Bluetooth.
5. In your Bluetooth settings please now clear your Bluetooth cache.
6. Turn Bluetooth back on ensuring that you can see the device ‘Easy’ and that it is not connected, only available. If it is connected to your mobile device please ensure that you choose to 'forget' this device. Repeat steps 4 and 5 if necessary.
7. Turn your phone off and back on again.
8. Navigate back to the Moodbeam App.
9. On your Moodbeam App homescreen select the three grey dots found at the top right of the white panel, this will open the pairing screen.
10. Either scan the QR code found on your Moodbeam packaging or enter the serial number manually.
8. You Moodbeam One should now pair with your Moodbeam App.

We hope this has resolved the issue which you were experiencing, but if you are still experiencing a problem, please get in touch with us at hello@moodbeam.co.uk or via the live chat on the website.

I can not create an account because the text is too large

If you are finding that the text is too large on the app and you are not able to complete simple tasks such as creating your account, it is likely that you have your text settings for your device set to enlarge the text within applications.

To solve this, please go to your mobile device settings and locate the accessibility settings. On IOS devices, this can be found within the general settings. Once you have found the accessibility settings ensure that the options around setting "Larger text" are not active. Once you have made the correct adjustments to your settings, please re-open the Moodbeam App

My Moodbeam One is not charging

When you have unpackaged your Moodbeam One you will need to prompt it out of 'sleep mode' by charging the USB device. If you are having trouble charging, please ensure that you have inserted the USB the correct way round. If inserted correctly, the device will vibrate and you will see a flashing green light appear.

On my Moodbeam One, what does the blue and yellow buttons mean?

The buttons on your Moodbeam One are there for you to register your mood. Within the App, you can choose what these buttons mean when setting up your device. The blue button always signifies a negative emotion e.g Sad while Yellow signifies a positive emotion e.g Happy.

How do I change what the yellow and blue buttons represent?

Within the Moodbeam App, please click on the 3 little grey dots located in the top right of the white profile box. Please then select ‘Edit Profile’ and then select ‘Yellow / Blue Clicks Represent’. Here you’ll be able to chose from a variety of button labels. Remember to save any settings which you change.

How do I know how much battery my Moodbeam One has?

Within the Moodbeam App, please click on the 3 little grey dots located in the top right of the white profile box. On this page, under device status, you will see ‘Battery Level’. Remember, your Moodbeam One needs to be connected in order to show the battery level.

My Moodbeam One has lost all of its charge, what do I need to do?

You will need to recharge the Moodbeam One module by inserting it into a USB-A port. Please then ensure that you reconnect your Moodbeam One with your mobile device, otherwise ‘Mood Moments’, sleep and steps will not be captured.

I thought I’d pressed yellow, but it’s showing as blue. What am I doing wrong?

The Moodbeam One module should only insert into the back of the band one way. Please ensure that the USB end of the module is pointing in the same direction as ‘USB’ etched on the inside of the wristband.

How do I set prompts within the App?

Within the Moodbeam App, on the homepage, you'll see a white profile box. In the top right hand corner of the profile box, there is a little alarm clock icon. When you select this, you'll be able to set prompts (Please be aware that if your Moodbeam module's battery is fully exhausted, you'll need to reset your prompts within the App).

How do I add a journal note to a 'Mood Moment'?

Within the Moodbeam App, please navigate to 'Moments', which can be done by clicking on the white profile box displayed on the homepage. Please then select either 'Night, Morning, Afternoon or Evening'. You'll then see the day split into hours. At the right hand side of each row, select the arrow, and then select 'Add Note'. Please then add your journal note and select 'Save'.

How do I view my journal notes?

Within the Moodbeam App, please navigate to 'Journal'. This can be done by clicking on the white profile box displayed on the homepage, and then selecting 'Journal' which is displayed along the bottom of the screen. Here, you'll be able to see all your journal annotations. Please note that from within 'Journal', you cannot add journal notes, this has to be done from the 'Moments' screen Click here for more info on how to add notes.

Please follow the steps below in order to share your 'Mood Data' with someone else:

Instructions for you

1. On the homescreen of the Moodbeam App click the share icon located in top left corner of white profile box.
2. Select 'Share Mood Data' and choose a method e.g Text, Whatsapp etc to send your 'Share Code'.
3. Send your share code to your chosen person. Remember this person will also need to download the Moodbeam App before being able accept your share request.
4. Once the other person has confirmed they would like to access your Moodbeam profile you will receive a notification. Look for a little orange envelope in the top left of the home screen.
5. On the home screen select the share icon once again and choose the individual who you shared with. 6. Finally click "Accept Access" to confirm. You have now successfully shared your data with that individual, and they will be able to see your 'Mood Data' remotely.

Instructions for them

The following steps should be done by the person you are sharing your account with
1. Open the app and from the home screen swipe right and click "Add/Link Moodbeam Profile"
2. Choose 'Link to a profile shared with you'
3. Enter the 16 digit code that has been shared with you
4. Finalise to send your share request by clicking 'Link Profile'. Prior to getting access to the new profile, the sharer will need to verify and accept that you are allowed to see their profile.

Someone wants to share their Moodbeam proﬁle with me. What do I need to do?

Please follow the steps below in order to accept a 'Share Request' from someone.

1. Within your Moodbeam App on the homepage, swipe to the right. Then select 'Add/Link Moodbeam Profile' and select 'Link to a profile shared with you'.
2. Please enter the 16 digit code which was sent to you, and select 'Link Profile'
3. The person who shared their Moodbeam Profile with you can now take the steps to verify and accept your share request

Can I still share my Moodbeam proﬁle with someone, even though they don't have a Moodbeam One?

Yes, you can share your Moodbeam profile with anyone, as long as they have the Moodbeam App and have created an account. Please follow the steps shown here to complete this 'Share Request' successfully.

I've shared my 'Mood Data' with someone. How do I stop this person seeing my data?

You can stop sharing your data whenever you wish. In order to do this, please select the 'Share Icon' located in the top left corner of the white profile box. Select the user who you want to stop sharing your 'Mood Data' with, and then select 'Remove Access'. This individual will now no longer be able to see your 'Mood Data'.

Common questions

Is my Moodbeam One fully waterproof?

Moodbeam One is not fully waterproof, however it is shower proof. We do not advise fully immersing your Moodbeam One in water at any time.

My Moodbeam One wristband is tight, what should I do?

Please get in touch with us at hello@moodbeam.co.uk, titling the message ‘Large Band Required’. We have a temporary fix whereby an extension piece is inserted into the band, expanding the circumference by 20mm. Please include your name and device serial number within the email. We will be in touch once we receive your email with the next steps.

I want to log how I’m feeling, but I don’t want someone to see. How do I do this?

On your Moodbeam One wristband, you will see a moulded bump near the blue button. This allows you to log how you're feeling discreetly, without the need to look at your Moodbeam One device. Remember that you can always go back and add a 'Journal' entry against a 'Mood Moment' later when it's more convenient.

I want to give my Moodbeam One to someone else. What do I need to do?

In order to do this, you'll need to disconnect your Moodbeam One, otherwise the Moodbeam One cannot be connected to another mobile device. Within the Moodbeam App, please click on the 3 little grey dots located in the top right of the white profile box. Please then select ‘Disconnect Moodbeam’ and confirm this action. You can now set up this Moodbeam device with another account.

I have lost my device, what do I do?

We're sorry to hear that you have lost your device. Your 'Mood Data' is linked to your account and not your Moodbeam One module, so you will still see previous data history when you reconnect. Currently, we only sell Moodbeam One as a complete package. If you choose to purchase another device, please ensure to disconnect your Moodbeam and then reconnect with the new device, as your new module will have a different serial number.

What do I do if I change phone?

Please download the Moodbeam App from either the Google Play Store or the App Store onto your new phone and sign in using your previous login details. Your 'Mood Data' will be transferred to your new mobile device

Set your prompts

Remember to set prompts within the Moodbeam App, to remind you to log how you’re feeling.

Use your mood journal

Add a note to a 'Mood Moment', giving context to a particular emotion, which over time, creates a digital diary.

Share how you feel

Why not share how you feel with a relative, friend or work colleague, or let them share their mood with you - its a great conversation starter around emotional wellbeing.

Don’t go swimming! (Wearing your Moodbeam One)

We advise not to immerse your Moodbeam One fully into water at any time. If you do go swimming, we advise you not to wear it.

Don't wear your Moodbeam One if it feels too tight

If your Moodbeam One is tight on your wrist, stop wearing it immediately. Please contact us at hello@moodbeam.co.uk - and we can extend the band size for you.

Customise your 'mood labels'

You can always change what your yellow and blue buttons mean within the App. There are a variety of options to choose from, including happy or unhappy, OK or not OK and coping or not coping.

Use Moodbeam discreetly

You will notice a moulded bump near to the blue button. This allows you to log how you’re feeling discreetly, without the need to look at their Moodbeam One.

Keep your Moodbeam One charged

When the red light starts to flash on your Moodbeam One, please charge it as soon as possible. All you need is a USB-A port. You'll know when your device is charging as it will flash green, and a solid green light will appear when the device is fully charged. If your Moodbeam One battery is fully exhausted (avoid this if possible), please ensure that you reconnect it with your mobile device once recharged, otherwise ‘Mood Moments’, steps and sleep will not be captured.

Find the pattern, spot the trends

Visit the 'Patterns' section of the Moodbeam App to get insight into your mood over a select date range. Extend the date range using the calendar located in the top right corner of the screen to discover possible patterns, trends, and re-occurring events over the past 4 weeks.

Creating your account

For first time users, setting up your Moodbeam account can be done easily in a matter of moments.

From the first landing screen, when asked whether you already have a Moodbeam account, select “No, I need to create one” and click “Next”

Before setting up your Moodbeam account, please make sure you have carefully read and agreed to the terms and conditions. Once you have reviewed the privacy and terms policy, click the confirm button followed by “Next”

Move through the following screens adding your account details when required.

The final step before you can access your Moodbeam account is to verify your email address. Please check that you have received an email from Moodbeam containing your activation code. If you haven’t received an email at all, please check your spam folder just in case it has been received there rather than your inbox.

If you haven’t received an email at all, please try resending the activation email by clicking the “Resend my code” button located at the bottom of the screen. If after taking this step, you are still not receiving an email from Moodbeam please let us know as soon as possible using our email address (hello@moodbeam.co.uk) or talk to us live through the Moodbeam.co.uk website.

After receiving your activation code, your final step is to enter the code and click “Complete my account setup” to create your Moodbeam account. If your activation code is correctly entered you will be taken to the Welcome page.

Setting up your Moodbeam One

Before connecting your Moodbeam One wearable please make sure you have access to your device serial number. The serial number is made up of 16 numbers and can be found on the USB insert that sits inside the band of your Moodbeam One.

Alternatively, you will find a QR code on both the packaging and inside the “Getting Started Guide” that was included inside the box. This QR code can be used in the setup process if you prefer.

To set up your device for the first time

After creating your Moodbeam account and moving past the initial welcome screens you will have the opportunity to setup your Moodbeam One for the first time.

Depending on whether you are setting up your Moodbeam One for yourself, someone else or you are connecting to another Moodbeam Profile (by using a sharing code that has been sent to you) will decide which option you take.

In this example let’s consider that you are setting up your Moodbeam One for yourself, in which case choose the option “Pair my device” and click “Next”.

You will now be asked “Why you are using Moodbeam”. From the select box, there are a set number of options e.g Happy/Unhappy, Ok/Not Ok. By selecting one of these options you are giving meaning to what each blue or yellow click means on your Moodbeam One e.g Happy = Yellow, Blue = Unhappy. Remember that Yellow always represents the positive option, and blue the negative option.

Finally, either choose to scan the QR code by clicking the “Scan QR Code” button, or manually enter the 16 digit serial number into the input box. Finally click “Finish” to pair your Moodbeam One.

** Tip. Below the “Scan QR Code” button there is some text that lets you know how many Moodbeam One devices can be found by your app. If your Moodbeam One is fully charged as per the welcome instructions within your box, but your app is telling you that “0 Moodbeams Found”, please close the app, turn your Bluetooth settings off and back on and then return to device setup. You should now see the correct number of Moodbeam One devices available.

Setting up your Moodbeam Device from the home screen

If you have chosen to skip setting up your Moodbeam One from the initial setup screen, you can always setup your Moodbeam One from the home screen.

From the homescreen you will see whether a Moodbeam Profile has a device setup or not. If a device has not been setup then you will see the words “No device found” in the top right of the screen and also to the right of the initials icon within the white Profile panel.

To setup your Moodbeam One click the icon (three grey dots) at the top right of the white Profile panel. This will take you to the device setup screen where you can complete your Moodbeam One setup by entering the 16 digit serial number or by choosing to scan the QR code found on the box your Moodbeam One came in. Remember, your QR code can also be found inside the welcome guide that was inside the box with your Moodbeam One.

** Tip. If you are having trouble connecting your Moodbeam One, close your app down, restart Bluetooth on your Mobile device and then re-open the app.

Log in

To login to your Moodbeam Account please use the email and password that you used to setup your account during the ‘account creation’ process. If your details have been entered correctly you will get access to your account.

Moodbeam doesn’t require login every time you open the App. However if you wish to verify your identity when opening the App, then please enable the biometric via the settings area for your account.

Password recovery

If you have forgotten your password, you can follow the steps to reset and recover your password using your email address.

To reset your password, from the login screen click “Forgotten your password?”. You will be asked to enter the email address you used to create your account.

Once you have done this please check for an email from Moodbeam containing your recovery code.

Use this code within the Moodbeam App to allow access to reset your account login details.

If you still have a problem with logging into the Moodbeam App, please get in touch with us through our website or using the email address hello@moodbeam.co.uk.

Setting up biometric login (touch or facial recognition)

If your Moodbeam account is logged in but either closed or running in the background while you are using other Apps on your phone, by default you will be able to gain access to your Moodbeam Account simply by re-opening the App.

If you would prefer to further protect your Moodbeam Account, particularly if there are other people who share your phone, then use your settings to enable “Touch ID” of “Face ID”. When active, every time you open Moodbeam you will be required to use your finger or thumbprint or face recognition to verify you own the device being used.

To enable this option, head to your account settings and adjust the option as preferred.

Notifications

If there is an update for your Moodbeam app or a new version of the firmware for your Moodbeam One, we let you know via notifications. On occasion we will also use notifications to inform you of specific actions regarding general Moodbeam services e.g If someone has attempted to add your Moodbeam Profile to their account.

To access Notifications click the settings icon in the top left of the home screen and select “Notifications”.

If you receive a new notification while the app is closed you will receive a push notification to let you know. If however the app is open, you will see a small orange dot appear next to your settings button.

Account settings

To access your general account settings firstly click the settings icon in the top left of you home screen, followed by the “Settings” tab.

From here you can adjust any settings relating to your account security, accessibility and notifications.

Your homescreen

As well as being the starter point to access all of Moodbeam’s features, your home screen allows you to get an overview of how either you or someone else has been feeling. You’ll notice that with a simple swipe, the change in background colour gives you insight into mood at a glance over your selected time period. Not only this, but from the home screen you can access your account or device settings, see your device status, access you Moodbeam prompts, share your Moodbeam Profile, and of course review yours or someone else’s mood information.

(1) Swipe to switch between Moodbeam profiles connected to your account. Each panel shows either a Moodbeam profile which is paired directly with your app (using the pairing method) or a profile that has been shared with you (using the sharing method).

(2) Press to open your chosen profile.

(3) Identifies the user of the Moodbeam data you are looking at.

(4) Shows the connection status of a paired Moodbeam for the currently selected profile.

(5) Create a share code so you can share you data with another person. They will also need to download the Moodbeam App.

(6) Open main menu

(7) Device settings

(8) Set prompts

(9) Select period for which Moments are shown on home screen

Adding a new Moodbeam Profile

If you are using the same mobile device with more than one person e.g with your family, you can setup multiple profiles and Moodbeam One’s in the same app without logging out.

To create a new profile, swipe right on the home screen until you come to the "Add/link Moodbeam profile" panel. Click the panel to open the setup screen for a new profile.

You can choose to either setup a new profile that will be controlled through your app e.g for a family member, or if someone has shared their “share code” with you, you can use this to see someone else’s Moodbeam profile.

To add a new profile, choose “Add a new Moodbeam” and click “Next”. Now follow the steps in the same was as when you created your original account, entering the details of the new person you are adding to your account.

Once you’ve finished, follow the steps above to pair this person’s device to their profile to begin using their Moodbeam One alongside your own.

Disconnecting or resetting your Moodbeam One

If for any reason you need to disconnect or reset your Moodbeam One, click on the device settings Icon found at the top right of your chosen Moodbeam Profile panel (three small dots). This will open a side menu with details about your current Moodbeam connection as well as giving options to edit the chosen Moodbeam profile, update your Moodbeam One’s firmware, or to disconnect or reset your Moodbeam.

By disconnecting your Moodbeam One from your Moodbeam Profile your profile will no longer sync automatically to your wearable device. Please make sure if you want to use it again that you have followed the device setup steps found in this user guide.

** Please note that disconnecting your Moodbeam One from your Moodbeam profile will not delete any of the data stored in your profile.

Viewing Moments

By clicking on your chosen Moodbeam Profile panel on the homescreen you will be taken to the Moments screen. From this screen you can cycle through previous days activity to get a general picture of how you or someone else was feeling on those particular days. Use the calendar icon in the top right to jump to a specific day without scrolling.

Open the bottom panel for a particular day to see an hour by hour break down of your chosen day.

Adding notes to your Moodbeam Moments

As well as seeing the mood for each hour, you can view, add or edit individual notes that have been added through the day. To do this simply click the small grey arrow on the right hand side of your selected ‘hour panel’. You will be presented with an “Add note” button. Click this button to create a new note.

Patterns

Finding patterns and trends in our mood is key to being able to understand the changes we need to make to live happier lives.

The Patterns screen is broken into four main areas: Trends, Mood moments, Sleep and Activity. What is shown in each of these areas is dependent on the date range you have selected (by default Patterns uses the last 7 days). To change the date range, click on the calendar icon in the top right of the screen and either select one of the pre-prepared options e.g 7 days, 30 days etc, or choose to create a custom date range.

Trends

Trends gives you insight into the times of day and day of the week where your feelings are strongest over the given time period. For example, trends is useful to show you whether there is a certain time of the week where you are happiest, or if there is a pattern appearing for a particular day that indicates that you are feeling unhappy. This is particularly useful as a way of starting a meaningful conversation.

Moments

Mood moments gives you an easy to understand visual of how your mood has changed over your selected date range. Where as the moments screen lets you dig in day by day, viewing Moments through the patterns screen gives you insight into Mood over time.

Sleep and Activity

Sleep and Activity (steps) are tracked whenever you are actively wearing your Moodbeam One. The patterns page gives basic insight into the number of steps you are taking during the day and hours of total and deep sleep you are getting each night. Rather than being used in the same way as other health trackers, with Moodbeam you can use this information to observe if there is any correlation between your sleep and activity levels and your mood.

Changing how your sleep is calculated

We all sleep at different times of the day, depending on our job or lifestyle. Moodbeam One keeps track of the time you are asleep, but how that sleep is organised and displayed in the app is up to you.

By default, your sleep chart calculates and shows sleep between 12am (lunchtime) on the previous day to 12am on the current day. This works for most people who work during the day and sleep through the evening and night.

If however you have a job where you often sleep during the day you can choose to change how your sleep is calculated. To do this, click on the “Change how sleep is calculated” link found in the Sleep header block on the Patterns page. From here, choose the option that best suits your sleep patterns. Changes will be instantly made to your sleep chart.

Journal

Using the journal helps give context to your mood. As you are adding notes to your individual moments on the Moments screen, your journal will store these notes so that you can easily look back over time and make more sense of what you were doing and how you were feeling.

Whether you have a question about the Moodbeam App or concerning your Moodbeam One please don’t hesitate to get in touch using our email address (hello@moodbeam.co.uk) we will be glad to hear from you.

Is something not working correctly?

We are continuously working to make improvements to the Moodbeam App and to Moodbeam One. If you are having difficulty using any of Moodbeam’s products or you have a suggestion for a new feature or improvement to an existing feature please let us know and we will do our very best to offer you the help and support you require.

To get in touch with us either visit our website and use our ‘live chat’ to speak to one of the team or send us an email to hello@moodbeam.co.uk.

Keeping safe during the Covid-19 (Coronavirus) pandemic

25th March 2020

2020 has already proven to be a year of extremes, and no more so than now as we face the challenges and changes being made in our personal and daily lives because of the Covid-19 Coronavirus.

We encourage you to follow current Central Government and Public Health England guidelines at all times. For the moment that means ‘Stay Home, Save Lives’, but we know that many of you will be worried about your own situation, or that of loved ones, and this is where we can help.

Moodbeam One is a simple to use wearable device designed to allow individuals of all ages to not only make sense of how they're feeling but also has the unique feature of being able to share how they are feeling with someone else.

Being able to look at and talk about the highs and lows with someone from afar is everything right now, so we’d encourage you to make Moodbeam a part of your daily lives so that you can equip you and your loved ones with the gift of care, connection and conversation.

Take care,
from everyone at Moodbeam.

See how Moodbeam is making a difference in businesses learn more

Important information

Moodbeam has been created to help the world visualise how we are feeling and to support meaningful conversations. The Moodbeam One device and app are not medical devices and do not not claim to diagnose, treat or monitor specific health disorders. If you are in any way concerned about your mental health we would always recommend speaking to a healthcare professional. Remember you are not alone.

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33-38, Queen Street, Hull, HU1 1UU

Contact

hello@moodbeam.co.uk

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