Where can I get the app?
If you are using an IOS device such as an Iphone, then please go to the App Store to download Moodbeam onto your mobile. If you are using an Android device, please visit the Google Play Store to download the Moodbeam App.
Where do I find the serial number?
Every Moodbeam One has a unique 16 digit serial number. This can be found on the bottom of the box, inside the ‘Quick Start Guide’ or on the USB part of your Moodbeam One module.
I cannot get my Moodbeam One to pair with my mobile device. What do I need to do?
If you are experiencing a problem pairing your Moodbeam One with your mobile device, please follow the steps below for your specific mobile device ensure that you have fully charged the module. You will know the module is fully charged as a flashing green light will turn to a solid green light.
For iOS devices
1. Ensure that your Moodbeam One is charged. You will know the module is fully charged as a flashing green light will turn to a solid green light.
2. Close your Moodbeam App completely, not just swipe out of the App.
3. Open your mobile device settings, and navigate to the Bluetooth settings. If the device 'Easy' is showing, please make sure that your mobile device is not already connected. If it is please choose the option to 'forget' this device.
4. Turn Bluetooth off. After a few seconds, turn Bluetooth back on, making sure that 'Easy' appears in the list of available devices.
5. Navigate back to the Moodbeam App.
6. On your Moodbeam App home screen select the three grey dots found at the top right of the white panel, this will open the pairing screen.
7. Either scan the QR code found on your Moodbeam packaging or enter the serial number manually.
8. You Moodbeam One should now pair with your Moodbeam App.
If you have followed the steps above, but are still experiencing some problems, please turn your mobile device off completely and repeat the steps from the beginning. If you are still experiencing a problem, please get in touch with us at hello@moodbeam.co.uk or via the live chat on the website.
For Android devices
1. Ensure that your Moodbeam One is charged. You will know the module is fully charged as a flashing green light will turn to a solid green light.
2. Log out and close the App completely, ensuring the App is not running in the background.
3. Go to your phone settings and check the location services are switched on. Please also go to the phone settings for the Moodbeam App itself and ensure that the Moodbeam App has locational service permissions set to active.
4. Go to your Bluetooth settings, turn off Bluetooth.
5. In your Bluetooth settings please now clear your Bluetooth cache.
6. Turn Bluetooth back on ensuring that you can see the device ‘Easy’ and that it is not connected, only available. If it is connected to your mobile device please ensure that you choose to 'forget' this device. Repeat steps 4 and 5 if necessary.
7. Turn your phone off and back on again.
8. Navigate back to the Moodbeam App.
9. On your Moodbeam App homescreen select the three grey dots found at the top right of the white panel, this will open the pairing screen.
10. Either scan the QR code found on your Moodbeam packaging or enter the serial number manually.
8. You Moodbeam One should now pair with your Moodbeam App.
We hope this has resolved the issue which you were experiencing, but if you are still experiencing a problem, please get in touch with us at hello@moodbeam.co.uk or via the live chat on the website.
I can not create an account because the text is too large
If you are finding that the text is too large on the app and you are not able to complete simple tasks such as creating your account, it is likely that you have your text settings for your device set to enlarge the text within applications.
To solve this, please go to your mobile device settings and locate the accessibility settings. On IOS devices, this can be found within the general settings. Once you have found the accessibility settings ensure that the options around setting "Larger text" are not active. Once you have made the correct adjustments to your settings, please re-open the Moodbeam App
My Moodbeam One is not charging
When you have unpackaged your Moodbeam One you will need to prompt it out of 'sleep mode' by charging the USB device. If you are having trouble charging, please ensure that you have inserted the USB the correct way round. If inserted correctly, the device will vibrate and you will see a flashing green light appear.
On my Moodbeam One, what does the blue and yellow buttons mean?
The buttons on your Moodbeam One are there for you to register your mood. Within the App, you can choose what these buttons mean when setting up your device. The blue button always signifies a negative emotion e.g Sad while Yellow signifies a positive emotion e.g Happy.
How do I change what the yellow and blue buttons represent?
Within the Moodbeam App, please click on the 3 little grey dots located in the top right of the white profile box. Please then select ‘Edit Profile’ and then select ‘Yellow / Blue Clicks Represent’. Here you’ll be able to chose from a variety of button labels. Remember to save any settings which you change.
How do I know how much battery my Moodbeam One has?
Within the Moodbeam App, please click on the 3 little grey dots located in the top right of the white profile box. On this page, under device status, you will see ‘Battery Level’. Remember, your Moodbeam One needs to be connected in order to show the battery level.
My Moodbeam One has lost all of its charge, what do I need to do?
You will need to recharge the Moodbeam One module by inserting it into a USB-A port. Please then ensure that you reconnect your Moodbeam One with your mobile device, otherwise ‘Mood Moments’, sleep and steps will not be captured.
I thought I’d pressed yellow, but it’s showing as blue. What am I doing wrong?
The Moodbeam One module should only insert into the back of the band one way. Please ensure that the USB end of the module is pointing in the same direction as ‘USB’ etched on the inside of the wristband.